Your satisfaction is guaranteed. We’ll take your custom designed wig back for an exchange or refund if you notify us within 24 hours of receiving the wig and send it back to us within 48 hours of receiving it (for internet orders only). For synthetic wigs we refund the purchase price less $110 which covers shipping, insurance, and custom hair design. The refund policy on human hair wigs is individually based and will be quoted before the order is placed.